Feature availability and add-ons
ShareDay features can depend on the account role, event configuration, current plan, eligibility and whether required setup is complete. Use the page’s actual status rather than assuming a feature exists everywhere.
Before you start
Sign in to the correct ShareDay account and, if you manage more than one business or event, check the name shown in the account switcher before making changes.
How to do it
- Identify the role: Host, guest or Partner. Each has a different portal and permission model.
- For a Host feature, select the event and check whether it is enabled in Event Settings and whether the event is active, ended, archived or read-only.
- For a Partner feature, select the business and check Free versus Partner Pro, listing status and any Booking Setup or Needs Attention issue.
- Check usage indicators for guest numbers, messages, reminders, gallery items, team members or other measured features.
- Read the current pricing or plan page before purchasing an upgrade or add-on. Prices and limits shown at checkout control that purchase.
- Complete required links or verification. Host-side Partner benefits require an eligible Host account and approved Partner link.
- After a plan change, refresh the portal and verify the feature before creating a second purchase.
Important details
- Event-based upgrades are separate from Partner Pro subscriptions.
- Some features are enabled by event settings even when the plan permits them.
- Eligibility or safety rules can restrict public Discovery or promotional features independently of payment.
If something does not look right
- If a control is absent, check role, selected event/business, permissions, plan and record status in that order.
- Include the exact feature and screenshot when support needs to investigate.
Need help? Use the Help Centre contact form and include the business or event name, the page you were using, and what you expected to happen. Do not send passwords or full payment-card details.