Complimentary Partner Pro for Foundation Members
A complimentary Partner Pro grant gives the selected Partner business Pro access without starting a normal paid subscription. Foundation Member communications should clearly state the entitlement so the Partner does not have to rely on a coupon or enter a payment method.
Before you start
Sign in to the correct ShareDay account and, if you manage more than one business or event, check the name shown in the account switcher before making changes.
How to do it
- Read the grant email or message and confirm the business name, plan, start date, duration and reason.
- Sign in to the Partner Portal and select that business. The plan should show Partner Pro or complimentary Pro without asking you to complete a paid checkout.
- Open the available Pro tools and resolve any prerequisites. Partner-profile benefits can work without a Host account; Host-side benefits wait until an eligible Host account is created and linked.
- If you later create a Host account, follow the Host-linking guide. You do not need to subscribe again.
- Keep the grant confirmation. If it says ongoing, permanent or free forever, ShareDay will not begin charging for that entitlement unless the Partner later expressly chooses a paid plan.
- Contact support before clicking a paid upgrade or changing billing if the portal does not match the grant.
Important details
- Complimentary describes how the plan is paid; it does not waive listing, safety, eligibility or acceptable-use requirements.
- The grant belongs to the named business and is not automatically transferable after a sale, closure or creation of another profile.
- Access can still be restricted for fraud, ineligibility, serious misuse, safety issues or a breach of the Terms.
If something does not look right
- If a card is requested, stop: a directly granted complimentary entitlement should not require a Stripe checkout unless the confirmation explicitly says otherwise.
- If Pro appears on the Partner profile but not on a linked Host event, complete and verify the Host link and event eligibility.
Need help? Use the Help Centre contact form and include the business or event name, the page you were using, and what you expected to happen. Do not send passwords or full payment-card details.